Shipping policy
Shipping Policy
Where we ship
We ship within the United States only — all 50 states, including Alaska and Hawaii. We do not currently ship internationally. If your address is outside the US, checkout will not offer a shipping option.
Where orders ship from
We are a retailer, not a manufacturer. Orders ship directly from our fulfillment partners’ warehouses. Depending on the item, that warehouse may be in the United States or overseas. We do not promise a single country of origin for every order. Tracking is emailed on every order regardless of where it ships from.
Shipping cost
Shipping is free on every order. There is no minimum, no weight surcharge, and no shipping charge added at checkout. The total you see before you pay is the total you pay.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking as soon as your order ships. Orders placed after 12:00 PM CT, or on a weekend or holiday, begin processing the next business day.
Delivery estimates
| Destination | Estimated delivery after processing |
|---|---|
| Continental United States | 7–15 business days |
| Alaska, Hawaii and US territories | 10–20 business days |
Delivery estimates are not guarantees. Carrier delays, weather and peak seasons can extend these windows. Items shipping from an overseas warehouse are generally at the longer end of these ranges.
Multiple shipments
We work with several fulfillment partners. If your order contains items from more than one partner, it may arrive in separate packages at different times, with separate tracking numbers. You will not be charged extra for this.
Tracking
Tracking is emailed when your order ships. It can take 2–5 business days for tracking to show its first scan — this is normal and does not mean your package is lost. Parcels moving through an international transfer point can also go several days between scans.
Lost, delayed, or stolen packages
If tracking has not updated in 10 business days, contact support@gloamyard.com or call (316) 670-0170 and we will open a carrier investigation. We are not responsible for packages marked delivered by the carrier but reported missing, though we will help you file a claim.
If you added Shipping Protection to your order, lost and stolen packages are covered and we will send a free replacement or issue a full refund. See the Shipping Protection section of our Refund & Return Policy for what is covered and how to file a claim.
Incorrect addresses
Please double-check your shipping address at checkout. We cannot reroute a package once it has shipped. Orders returned to us because the address was incorrect or incomplete can be reshipped at the customer’s expense or refunded.
Duties and import fees
Because we ship within the United States only, there are no customs duties or import charges for you to pay. Where an item reaches the US from an overseas warehouse, any import costs are handled by us and our suppliers. If a carrier ever contacts you asking for a fee on a Gloamyard delivery, do not pay it — contact us and we will resolve it.
Questions
Email support@gloamyard.com or call (316) 670-0170, Monday to Friday, 9:00-17:00 Central Time. We reply within 2 business days.