Track Your Order

Your tracking number

As soon as your order ships, we email you a tracking number. That email is the fastest route — check your inbox, and check spam and promotions folders too, since shipping notifications often land there.

Track through your account

If you created an account at checkout, every order and its tracking sits in one place: view your orders.

Before you worry

Give the first scan 2–5 business days. A tracking number is issued when the label is created, which happens before the carrier physically picks up the parcel. A number that shows nothing for a few days is normal and does not mean your package is lost.

Expect 1–3 business days of processing before anything ships at all.

More than one box is normal. We work with several fulfillment partners, so an order with items from more than one will arrive separately, with separate tracking numbers. You are not charged extra for this.

Some items ship from overseas. Depending on the product, your order may leave from a warehouse in the United States or from one abroad. Overseas parcels can sit at a transfer point for several days between scans without anything being wrong.

If tracking has stalled

If nothing has updated in 10 business days, email support@gloamyard.com with your order number and we will open an investigation with the carrier.

If it says delivered but you cannot find it

Check with others at the address, with neighbors, and with your building or front desk, and give it 48 hours — carriers sometimes scan a parcel as delivered a day before it actually arrives.

If it still has not turned up and you added Shipping Protection to your order, contact us and we will send a free replacement or refund you. Without protection, we will help you file a carrier claim, but we are not able to replace a package the carrier has marked delivered.

Wrong address?

We cannot reroute a package once it has shipped. If a parcel comes back to us because the address was incomplete, we can reship it at your cost or refund you less shipping.

Need a hand?

Email support@gloamyard.com with your order number, or call (316) 670-0170. We reply within 2 business days, Monday to Friday, 9:00–17:00 Central Time.