Refund policy

Refund & Return Policy

We want you to be happy with your purchase. If you are not, you may return most items within 30 days of delivery for a refund.

Eligibility

To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition you received it
  • In its original packaging, with all tags, accessories, and hardware included
  • Accompanied by proof of purchase (your order number or confirmation email)

Items that cannot be returned

  • Items marked Final Sale at the time of purchase
  • Gift cards
  • Custom, personalized, or made-to-order items
  • Items returned more than 30 days after delivery

How to start a return

Email support@gloamyard.com or call (316) 670-0170 with your order number and a short description of the issue. Photos help us resolve damage claims faster. We will reply within 2 business days with return instructions and a return address.

Please do not send items back before contacting us. Our business address is not a returns warehouse, and returns received without prior authorization may not be refundable.

Return shipping costs

  • If the item is damaged, defective, or not what you ordered, we cover return shipping and send a prepaid label.
  • For all other returns (change of mind, wrong item ordered, no longer needed), the customer is responsible for return shipping.
  • Original shipping charges are non-refundable except where the item was damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear.

If more than 15 business days have passed since we approved your refund and you have not received it, contact support@gloamyard.com.

Damaged or incorrect items

Inspect your order on delivery. If anything arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and the packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order.

Order cancellations

Orders can be cancelled for a full refund any time before they ship — usually within 24 hours of purchase. Email or call us as soon as possible. Once an order has shipped, our standard return policy applies.

Shipping Protection

Shipping Protection is an optional add-on you can choose in your cart. It is a service we provide directly. It is not insurance and it is not underwritten by a third party.

Cost. $4.99 on orders under $75, $9.99 on orders from $75 to $199.99, and $14.99 on orders of $200 or more. The price is shown in your cart before you check out, and you can remove it at any point before placing your order. The fee itself is non-refundable once your order ships.

What it covers. If your order is protected and it is lost in transit, stolen after delivery, or arrives damaged, we will send a free replacement or issue a full refund. Replacements ship at no cost to you. If the item is no longer in stock, we will refund you instead.

How to file a claim. Email support@gloamyard.com or call (316) 670-0170 within 30 days of the delivery date — or, for a package that never arrives, within 30 days of the last tracking update. Include your order number and a short description of what happened. For damage, include photos of both the item and the packaging. We reply within 2 business days.

For a package marked delivered but missing, please check with others at the address, with neighbors, and with your building or front desk first, and allow 48 hours after the delivery scan — carriers sometimes scan a package as delivered before it actually arrives. For claims over $100 we may ask you to file a report with your local police department.

What Shipping Protection does not cover:

  • Orders where Shipping Protection was not purchased
  • Packages sent to an incorrect or incomplete address entered at checkout
  • Claims made more than 30 days after delivery, or more than 30 days after the last tracking update
  • Change of mind, wrong item ordered, or buyer’s remorse — these fall under our standard return policy above
  • Damage caused by installation, use, or normal wear after delivery
  • Carrier delays, customs delays, or delivery taking longer than estimated
  • Loss or theft where you instructed the carrier to leave the package in an unsecured location

Without Shipping Protection, lost and stolen packages are handled under our Shipping Policy: we will help you open a carrier investigation, but we are not able to replace or refund a package the carrier has marked as delivered.

We may decline a claim where we have reason to believe it is not made in good faith, and we may limit the number of claims made on a single account or address.

Contact

Gloamyard · 21414 Lakeview Drive, Garfield, AR 72732, United States
support@gloamyard.com · (316) 670-0170
Monday to Friday, 9:00-17:00 Central Time