Payment Policy

What we accept

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, PayPal, Google Pay and Apple Pay. Available options are shown at checkout.

Currency

All prices on this site are in US dollars (USD). We sell to customers in the United States only. If your card is issued in another currency, your bank sets the conversion rate and may add a foreign transaction fee. That fee is charged by your bank, not by us.

When you are charged

Payment is taken at the time you place your order. The total shown at checkout — including any optional Shipping Protection you chose to add — is the full amount you will be charged. Shipping is free, so no shipping charge is added. Receiving an order confirmation is not the same as us accepting the order — we may cancel and refund in full where an item is unavailable, where a price was listed in error, or where an order appears fraudulent.

Card security

Payments are processed by Shopify Payments and the other providers listed above. Card details are entered directly into their secure, PCI-DSS-compliant systems. We never see or store your full card number.

We will never ask for card details by email, text or phone. If you receive a message claiming to be from Gloamyard and asking for payment information, do not respond — forward it to support@gloamyard.com.

Sales tax, duties and import fees

Sales tax, where it applies, is calculated and shown at checkout before you pay.

Because we ship within the United States only, there are no customs duties or import charges for you to pay. Where an item reaches the US from an overseas warehouse, any import costs are handled by us and our suppliers. If a carrier ever contacts you asking for a fee on a Gloamyard delivery, do not pay it — contact us and we will resolve it.

Failed and declined payments

If a payment is declined, the order is not placed and no goods are reserved. Check the card number, expiry, security code and billing address, then try again. Repeated declines are usually a hold placed by your bank — they are the ones who can lift it.

You may briefly see a pending authorization for a declined attempt. Those authorizations release on their own, typically within a few business days.

Refunds

Approved refunds go back to the original payment method — we cannot redirect a refund to a different card or account. Timing and conditions are in our Refund & Return Policy.

Questions

Email support@gloamyard.com or call (316) 670-0170. We reply within 2 business days, Monday to Friday, 9:00–17:00 Central Time.