FAQ

Ordering

Do I need an account to order?
No. You can check out as a guest. An account just makes it easier to find your orders later.

Can I change or cancel my order?
Yes, any time before it ships — usually within 24 hours. Email support@gloamyard.com as soon as you can. See our cancellation page for details.

Where do you ship?
We ship within the United States only — all 50 states, including Alaska and Hawaii. We do not currently ship internationally.

Shipping

How much is shipping?
Shipping is free on every order. There is no minimum and no surprise charge at checkout.

How long will my order take?
Orders are processed within 1–3 business days. After that, delivery typically runs 7–15 business days. Alaska, Hawaii and US territories usually take a few days longer. Estimates are not guarantees — weather, customs and peak seasons can stretch them.

Where do orders ship from?
We work with several fulfillment partners, and the warehouse depends on the item. Some orders ship from within the United States and some ship from overseas. Either way, tracking is emailed as soon as your order leaves. Full details are in our Shipping Policy.

Will I be charged customs or import fees?
No. Any import costs on our side are handled by us and our suppliers — the total you see at checkout is the total you pay. If a carrier ever contacts you asking for a fee on a Gloamyard delivery, do not pay it. Contact us and we will sort it out.

Why did my order arrive in separate boxes?
We work with several fulfillment partners. If your order includes items from more than one, they ship separately with separate tracking. You are not charged extra.

My tracking has not updated. Is my package lost?
Probably not. It can take 2–5 business days for the first scan to appear, and parcels coming from overseas can sit at a transfer point for several days between scans. If nothing has moved in 10 business days, email us and we will open a carrier investigation.

Shipping Protection

What is it?
An optional add-on in your cart. If your order is lost in transit, stolen after delivery, or arrives damaged, we send a free replacement or issue a full refund. It is a service we provide, not insurance. Full terms are on the Shipping Protection page.

What does it cost?
$4.99 under $75, $9.99 from $75 to $199.99, $14.99 at $200 and up. It is checked by default and you can remove it in one click.

What if I do not add it?
We will still help you open a carrier investigation, but we cannot replace or refund a package the carrier has marked delivered.

Returns and refunds

What is your return window?
30 days from delivery, for items unused and in original packaging. Full terms are in our Refund & Return Policy.

Who pays return shipping?
We do, if the item is damaged, defective or not what you ordered. For change-of-mind returns, you do.

My item arrived damaged.
Email us within 7 days of delivery with photos of the item and the packaging. We will send a replacement or refund you in full, shipping included.

How long do refunds take?
5–10 business days to your original payment method once we have received and inspected the return. Your bank may add another billing cycle.

Products

Are the props in your photos included?
No. Plants, furniture and decor shown for styling are not included unless the description lists them. Where a photo and the written description differ, the description governs.

Is assembly required?
It varies. Anything requiring assembly says so on its product page, along with dimensions and what is in the box.

Do products come with a warranty?
Manufacturer warranties vary by item. Our 30-day return window applies to everything.

Payment

What do you accept?
All major credit and debit cards, Shop Pay, PayPal, Google Pay and Apple Pay. See our Payment Policy.

When am I charged?
At the time you place the order.

Still stuck?

Email support@gloamyard.com or call (316) 670-0170. We reply within 2 business days, Monday to Friday, 9:00–17:00 Central Time.