Shipping Protection
Shipping Protection is an optional add-on you can choose in your cart. It is a service we provide directly. It is not insurance and it is not underwritten by a third party.
What it costs
- Orders under $75 — $4.99
- Orders from $75 to $199.99 — $9.99
- Orders of $200 or more — $14.99
The price is shown in your cart before you check out, and you can remove it at any point before placing your order. The fee itself is non-refundable once your order ships.
What it covers
If your order is protected and it is lost in transit, stolen after delivery, or arrives damaged, we will send a free replacement or issue a full refund. Replacements ship at no cost to you. If the item is no longer in stock, we will refund you instead.
How to file a claim
Email support@gloamyard.com or call (316) 670-0170 within 30 days of the delivery date — or, for a package that never arrives, within 30 days of the last tracking update. Include your order number and a short description of what happened. For damage, include photos of both the item and the packaging. We reply within 2 business days.
For a package marked delivered but missing, please check with others at the address, with neighbors, and with your building or front desk first, and allow 48 hours after the delivery scan — carriers sometimes scan a package as delivered before it actually arrives. For claims over $100 we may ask you to file a report with your local police department.
What it does not cover
- Orders where Shipping Protection was not purchased
- Packages sent to an incorrect or incomplete address entered at checkout
- Claims made more than 30 days after delivery, or more than 30 days after the last tracking update
- Change of mind, wrong item ordered, or buyer's remorse — these fall under our standard Refund & Return Policy
- Damage caused by installation, use, or normal wear after delivery
- Carrier delays, customs delays, or delivery taking longer than estimated
- Loss or theft where you instructed the carrier to leave the package in an unsecured location
If you do not add Shipping Protection
Lost and stolen packages are handled under our Shipping Policy: we will help you open a carrier investigation, but we are not able to replace or refund a package the carrier has marked as delivered.
Good faith
We may decline a claim where we have reason to believe it is not made in good faith, and we may limit the number of claims made on a single account or address.
Questions
Email support@gloamyard.com or call (316) 670-0170, Monday to Friday, 9:00–17:00 Central Time.